winningplus is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have under the Philippine Data Privacy Act of 2012.
Six key commitments winningplus makes to every Filipino player regarding their personal data
winningplus processes all personal data in full compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its Implementing Rules and Regulations. Your rights as a data subject are fully respected.
winningplus does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to deliver and improve the winningplus gaming experience and to meet our legal obligations.
All data transmitted between your device and winningplus is protected by TLS 1.3 encryption. Sensitive data at rest — including payment details and identity documents — is encrypted using AES-256 standards.
Under the Philippine Data Privacy Act, you have the right to access, correct, delete, and port your personal data held by winningplus. You may also object to certain types of processing. We honor all valid data subject requests within 15 business days.
winningplus uses cookies and similar technologies only for essential platform functionality, security, and analytics. We do not use third-party advertising cookies. You can manage your cookie preferences at any time through your browser settings.
winningplus shares your data with PAGCOR and other Philippine authorities only when legally required. Any such disclosure is documented and limited strictly to what is required by law — nothing more.
Summary: winningplus ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how winningplus collects, uses, stores, and shares information about you when you use the winningplus platform. It also explains your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and how to exercise them. Please read this policy carefully before using winningplus.
This Privacy Policy applies to all personal data collected and processed by winningplus in connection with your use of the winningplus online gaming platform, including the website, any associated progressive web application, customer support channels, and promotional communications (collectively, the "Platform").
By registering an account on winningplus or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the winningplus Platform.
This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, which together govern your use of the winningplus Platform.
winningplus is the data controller responsible for your personal data collected through the Platform. As data controller, winningplus determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations.
winningplus has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with data privacy obligations. You may contact the DPO at any time regarding data privacy matters using the contact details provided in Section 15 of this Policy.
Data Protection Officer: For all data privacy inquiries, requests, and complaints, please contact the winningplus Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will acknowledge your inquiry within three (3) business days.
winningplus collects the following categories of personal data from players and Platform users:
Full legal name, date of birth, nationality, gender, and government-issued identification numbers (e.g., Philippine passport number, driver's license number, UMID number, SSS/GSIS number, PhilSys National ID number). This data is collected during account registration and KYC verification.
Philippine mobile number, email address, and residential address (including barangay, city/municipality, province, and postal code). This data is used for account communications, verification, and regulatory reporting.
GCash account details, Maya account details, bank account information (for bank transfer transactions), and transaction history including deposit amounts, withdrawal amounts, and dates. winningplus does not store full debit card numbers; card data is tokenized by our payment processor.
Game session logs, bet history, win/loss records, bonus usage, wagering activity, and responsible gaming tool settings (deposit limits, session limits, self-exclusion status). This data is retained for regulatory compliance and dispute resolution purposes.
IP address, device type and model, operating system, browser type and version, screen resolution, time zone, and session timestamps. This data is collected automatically when you access the Platform.
Records of your communications with winningplus customer support, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the Platform.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Name, DOB, government ID | Registration, KYC upload |
| Contact | Mobile, email, address | Registration form |
| Financial | GCash, bank account, transactions | Deposit/withdrawal process |
| Gaming | Bet history, session logs | Automatic (platform activity) |
| Technical | IP address, device, browser | Automatic (cookies/logs) |
| Communications | Support chat, emails | Customer support interactions |
winningplus collects personal data through the following means:
winningplus uses your personal data for the following purposes:
To create and manage your winningplus account, verify your identity and age (21+ requirement), process your deposits and withdrawals, and provide you with access to the Platform's games and features.
To comply with PAGCOR licensing requirements, Philippine anti-money laundering obligations under Republic Act No. 9160 (as amended), the Philippine Data Privacy Act, and any other applicable laws and regulations. This includes filing mandatory transaction reports and maintaining records as required by law.
To monitor gaming activity for signs of problem gambling, enforce self-exclusion and deposit limit settings, and comply with PAGCOR's responsible gaming requirements. winningplus may use your gaming data to identify patterns that suggest harmful gambling behavior and proactively reach out to offer support.
To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, bonus abuse, and other prohibited activities. winningplus uses automated systems and human review to monitor for suspicious activity.
To respond to your inquiries, resolve disputes, and improve the quality of our customer support services. Support communications may be recorded and retained for training and quality assurance purposes.
To analyze usage patterns, conduct A/B testing, and improve the functionality, performance, and user experience of the winningplus Platform. Analytics data is aggregated and anonymized where possible.
To send you promotional offers, bonus notifications, and news about winningplus — but only where you have given your explicit consent to receive such communications. You may withdraw your marketing consent at any time by updating your account notification preferences or by contacting customer support.
winningplus processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
✓ Your consent matters: Where winningplus relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
winningplus does not sell your personal data. We share your data only in the following limited circumstances:
winningplus is required by law to share certain player data with PAGCOR and other Philippine government agencies, including the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and law enforcement authorities, when required by applicable law or a valid legal order. All such disclosures are documented and limited to what is legally required.
winningplus shares financial data with our payment processing partners — including GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) — to the extent necessary to process your deposits and withdrawals. These partners are bound by their own data privacy obligations under Philippine law.
winningplus uses third-party identity verification and fraud prevention services to verify player identities and detect fraudulent activity. These providers process your identity data under strict data processing agreements and are prohibited from using your data for any purpose other than providing services to winningplus.
winningplus shares limited technical and gaming data with third-party game providers to facilitate game delivery, resolve technical disputes, and ensure game integrity. Game providers receive only the minimum data necessary for these purposes.
winningplus may share your data with legal counsel, auditors, and other professional advisors where necessary for the conduct of our business, subject to professional confidentiality obligations.
⚠️ No Third-Party Marketing: winningplus does not share your personal data with third-party advertisers, data brokers, or marketing companies. Your contact details will never be sold or provided to external parties for their own marketing purposes.
winningplus uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us deliver a functional and secure gaming experience.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from accessing certain features of the winningplus Platform. winningplus does not use third-party advertising cookies or cross-site tracking technologies.
winningplus retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, subject to the following minimum retention periods required by Philippine law:
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Account & identity data | 5 years after account closure | PAGCOR regulations, AMLA |
| Transaction records | 5 years from transaction date | AMLA, BIR requirements |
| Gaming session logs | 3 years from session date | PAGCOR regulations |
| KYC documents | 5 years after account closure | AMLA, PAGCOR regulations |
| Support communications | 2 years from last interaction | Legitimate interests |
| Marketing consent records | Until consent withdrawn + 1 year | Data Privacy Act |
After the applicable retention period, winningplus will securely delete or anonymize your personal data. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes.
winningplus implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
Your role in security: While winningplus takes extensive measures to protect your data, you also play an important role. Use a strong, unique password for your winningplus account, enable two-factor authentication, and never share your login credentials with anyone. If you suspect unauthorized access to your account, contact winningplus support immediately.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by winningplus:
To exercise any of these rights, please contact the winningplus Data Protection Officer using the details in Section 15. winningplus will respond to all valid data subject requests within 15 business days. We may need to verify your identity before processing your request.
✓ No fees for data requests: winningplus does not charge a fee for processing data subject requests. However, where requests are manifestly unfounded or excessive, winningplus reserves the right to charge a reasonable administrative fee or decline to act on the request, in accordance with the Data Privacy Act.
The winningplus Platform is strictly intended for persons aged 21 years and above in accordance with Philippine gambling law. winningplus does not knowingly collect personal data from persons under 21 years of age.
If winningplus discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and report the incident to PAGCOR as required. If you are a parent or guardian and believe your child has registered on winningplus, please contact us immediately at the details provided in Section 15.
winningplus primarily stores and processes your personal data on servers located within the Philippines. Where it is necessary to transfer your personal data to service providers located outside the Philippines — for example, to certain game providers or technology vendors — winningplus ensures that such transfers are made only to countries or organizations that provide an adequate level of data protection, or under appropriate contractual safeguards such as standard contractual clauses approved by the National Privacy Commission.
winningplus will not transfer your personal data to jurisdictions that do not provide adequate data protection without your explicit consent or a valid legal basis under the Philippine Data Privacy Act.
winningplus reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. Where changes are material, winningplus will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.
The effective date of the current version of this Privacy Policy is displayed at the top of this page. Your continued use of the winningplus Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
For all data privacy inquiries, data subject requests, or complaints regarding winningplus's handling of your personal data, please contact our Data Protection Officer:
If you are not satisfied with winningplus's response to your data privacy complaint, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act.
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